fonz.net weblog

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Tim Smith, Vonage Network President (or at least someone did on his behalf) has responded to my e-mails and this post.

Mr. Rabinovitch,

I regret the difficulty you are having with our service of late. While
I cannot promise you that the issue you are having with simulring and
network availability will be resolved to your satisfaction, I can commit
that I will look into the matter to try to understand the root cause of
the change in behavior of the service and what our options are with
respect to that change.

I will follow up with you as soon as I have some data back from my team
on the issue. I realize that we may well not be able to resolve your
issue and/or resolve it in a timely enough manner to save you as a
customer and very much regret that you have had a negative experience
with us.

Thank you,
Tim Smith
President, Vonage Network