iBook Update 10/16/04: “No iBook for you!”

So I continue to wait for my iBook. I spoke with Jeraldo at Apple Latin America (he wouldnt give me an extension or e-mail address), he basically called to say “I’m sorry, please wait longer.” I explained its almost 2 months now I’ve been with out an iBook and he told me he sorry about that and that Apple acknowledges that they need to fix the problem and that they will, but Apple has no idea how long it will take! I asked if they could do any of the following so that we could resolve the issue more quickly:

  • Test the logic boards before mailing them out so I dont end up with the wrong model or another defective board.
  • Lend me a piece of hardware so I’m not stuck without anything.
  • Give me a status update on where the logic board is physically. Heck, they wont even tell me if its on the boat heading here, stuck in customs, etc.

    Jeraldo’s response was “I’m not in logistics I cant do any of that. I just called to let you know we recognize your problem exists and we will try to solve it at some point.” Basically saying thanks go back and wait in line. “No Soup for you! Next!”

    This is not the type of service I have come to expect of Apple. They’re usually a lot more prompt and a lot more friendly / helpful.

    Anyways, my case number on all this is: 41849877. If you happen to be from Apple and want to help me out a bit go prod someone in shipping! 🙂

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    This entry was posted on Monday, October 18th, 2004 at 7:19 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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