Blackberry Refunds – Is it worth your time?

Consumerist says Cingular is offering service credits for users affected by the Blackberry outage last week.  Shouldn’t this be automatic?  Why is Cingular making you call in?  Fibertel took the same stance on a  2 day country wide outage all cable modem users in Argentina.  Users had to call or walk into one of their offices to receive a service credit.

These companies should easily be able to tell which of their users had been effected, especially since in both these cases it was ALL USERS!  It should only require a quick search in their CRM or billing systems to find users who had been paying for the specific service during the outage and automatically credit them.  There is no reason that their customers should have to go out of their way to request this.

One Response to “Blackberry Refunds – Is it worth your time?”

  1. […] past weekend I blogged about the nation wide RIM / Blackberry outage, and Cingular’s plan to credit users.  The original consumerist post I was referring too had […]

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