{"id":385,"date":"2007-04-22T23:30:05","date_gmt":"2007-04-23T02:30:05","guid":{"rendered":"http:\/\/www.fonz.net\/blog\/archives\/2007\/04\/22\/blackberry-refunds-is-it-worth-your-time\/"},"modified":"2007-04-22T23:30:05","modified_gmt":"2007-04-23T02:30:05","slug":"blackberry-refunds-is-it-worth-your-time","status":"publish","type":"post","link":"https:\/\/www.fonz.net\/blog\/archives\/2007\/04\/22\/blackberry-refunds-is-it-worth-your-time\/","title":{"rendered":"Blackberry Refunds &#8211; Is it worth your time?"},"content":{"rendered":"<p>Consumerist says <a href=\"http:\/\/consumerist.com\/consumer\/blackberry\/cingulars-blackberry-users-can-request-credit-for-service-outage-254274.php\">Cingular is offering service credits <\/a>for users affected by the Blackberry outage last week.\u00c2\u00a0 Shouldn&#8217;t this be automatic?\u00c2\u00a0 Why is Cingular making you call in?\u00c2\u00a0 Fibertel took the same stance on a\u00c2\u00a0 2 day country wide outage all cable modem users in Argentina.\u00c2\u00a0 Users had to call or walk into one of their offices to receive a service credit.<\/p>\n<p>These companies should easily be able to tell which of their users had been effected, especially since in both these cases it was ALL USERS!\u00c2\u00a0 It should only require a quick search in their CRM or billing systems to find users who had been paying for the specific service during the outage and automatically credit them.\u00c2\u00a0 There is no reason that their customers should have to go out of their way to request this.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumerist says Cingular is offering service credits for users affected by the Blackberry outage last week.\u00c2\u00a0 Shouldn&#8217;t this be automatic?\u00c2\u00a0 Why is Cingular making you call in?\u00c2\u00a0 Fibertel took the same stance on a\u00c2\u00a0 2 day country wide outage all cable modem users in Argentina.\u00c2\u00a0 Users had to call or walk into one of their [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/posts\/385"}],"collection":[{"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":0,"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/posts\/385\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/media?parent=385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/categories?post=385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fonz.net\/blog\/wp-json\/wp\/v2\/tags?post=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}