“They’re like the FedEx of storage. You go with NetApp not because of their patent portfolio but because they get everything working right together, which for a company is much harder than just having a good filesystem. Sun could copy every line of NetApp code tomorrow, and so what? That wouldn’t make a random Solaris box into drop-in storage that you don’t have to worry about. It would be like Joe’s Delivery Service photocopying the FedEx airbill.”
Archive for October, 2007
Sometimes I wonder who the geniuses behind the phone trees for customer service are. Every company I call after hours seems to allow me to spend 5 minutes or more selecting various options in their menu, before finally telling me I’ve reached them “outside of normal business hours” and to try back later.
I wonder how much money all these companies would save on their toll free customer service lines if they weren’t paying for people to have 5 minutes calls while the offices were closed.
To all you crazy IVR developers: Here is an idea, try telling the customer right up front that they’ve reached customer service outside of normal business hours and then only let them reach the options that are 1) still staffed or 2) automated. Why waste my time and your money if you don’t have to?
Offenders I’ve run into this weekend include: AT&T Wireless, Verizon
Almost a month has gone by and I still have had no luck finding a MacBook Pro power adapter any where locally. All Apple Store, Best Buy, Frys, and CompUSA locations are out of stock.
Whats the deal here Apple?