Archive for October, 2007

Don Marti on NetApp/Sun Chicanery

Monday, October 29th, 2007

“They’re like the FedEx of storage. You go with NetApp not because of their patent portfolio but because they get everything working right together, which for a company is much harder than just having a good filesystem. Sun could copy every line of NetApp code tomorrow, and so what? That wouldn’t make a random Solaris box into drop-in storage that you don’t have to worry about. It would be like Joe’s Delivery Service photocopying the FedEx airbill.”

Don Marti

links for 2007-10-29

Monday, October 29th, 2007

Crazy Phone Trees and IVRs

Sunday, October 21st, 2007

Sometimes I wonder who the geniuses behind the phone trees for customer service are.    Every company I call after hours seems to allow me to spend 5 minutes or more selecting various options in their menu, before finally telling me I’ve reached them “outside of normal business hours” and to try back later.

I wonder how much money all these companies would save on their toll free customer service lines if they weren’t paying for people to have 5 minutes calls while the offices were closed.

To all you crazy IVR developers: Here is an idea,  try telling the customer right up front that they’ve reached customer service outside of normal business hours and then only let them reach the options that are 1) still staffed or 2) automated.   Why waste my time and your money if you don’t have to?

Offenders I’ve run into this weekend include:  AT&T Wireless, Verizon

Welcome MacSlash Readers

Tuesday, October 16th, 2007

Welcome MacSlash readers. While you’re here check out SCALE 6x.

Still no MacBook Power Adapters

Monday, October 15th, 2007

Almost a month has gone by and I still have had no luck finding a MacBook Pro power adapter any where locally. All Apple Store, Best Buy, Frys, and CompUSA locations are out of stock.

Whats the deal here Apple?