Archive for April, 2007

Blackberry Refunds – Is it worth your time?

Sunday, April 22nd, 2007

Consumerist says Cingular is offering service credits for users affected by the Blackberry outage last week.  Shouldn’t this be automatic?  Why is Cingular making you call in?  Fibertel took the same stance on a  2 day country wide outage all cable modem users in Argentina.  Users had to call or walk into one of their offices to receive a service credit.

These companies should easily be able to tell which of their users had been effected, especially since in both these cases it was ALL USERS!  It should only require a quick search in their CRM or billing systems to find users who had been paying for the specific service during the outage and automatically credit them.  There is no reason that their customers should have to go out of their way to request this.

Earth Day came 2 days early this year.

Friday, April 20th, 2007

Work decided to make Earth Day a company holiday.  However, from what I can tell they gave us the day off 2 days early this year.  Earth Day is officially April 22, 2007 according to earthday.gov, I won’t complain though.  A day off from work is still a day off.

A final nail in the coffin of my LinuxFund card…

Sunday, April 8th, 2007

MBNA / Bank of America have put the final nail into LinuxFund’s coffin.  From what I’ve heard they’ve been doing everything in their power to kill off the arrangement.   This week I received a letter from Bank of America indicating they would be killing off the program in June.  Slashdot confirms it.  This is unfortunate and will likely mean I’ll be canceling my card soon.

»crosslinked«

wordpress upgrade again

Sunday, April 8th, 2007

Just upgraded to wordpress 2.1.3.    Let me know if you notice any issues.
Hopefully the  new spam fighting features in the 2.1.x releases will keep this place a bit more spam free.

Vonage Network President Responds

Sunday, April 1st, 2007

Tim Smith, Vonage Network President (or at least someone did on his behalf) has responded to my e-mails and this post.

Mr. Rabinovitch,

I regret the difficulty you are having with our service of late. While
I cannot promise you that the issue you are having with simulring and
network availability will be resolved to your satisfaction, I can commit
that I will look into the matter to try to understand the root cause of
the change in behavior of the service and what our options are with
respect to that change.

I will follow up with you as soon as I have some data back from my team
on the issue. I realize that we may well not be able to resolve your
issue and/or resolve it in a timely enough manner to save you as a
customer and very much regret that you have had a negative experience
with us.

Thank you,
Tim Smith
President, Vonage Network